About us…

Here at Latent Heat Ltd we have been installing, maintaining and repairing boilers and heating systems for many years. Working around Edinburgh, the Lothians and Fife, we believe that communication is the key to any successful job. We make sure that our customers are making informed decisions before we begin any of our work to avoid any unexpected surprises. Our team always strive to provide a professional and friendly service, and are dedicated to making sure our customers are completely satisfied with their heating system.

The stuff you need to know…

Latent Heat Ltd

Edinburgh

EH10 6PA

0131 445 1457

Registered in Scotland  SC271601

VAT Registration number 856 8268 74

[email protected]

 

Terms and Conditions

Terms and conditions for the sale of Domestic Boilers sold off trade premises with an order number associated to a ‘Quotation and Contract’ and signed by the customer in their premises.

1. In these Conditions: “The Company”, “We”, “Our” or “Us” means Latent Heat Ltd. “Goods” means the goods listed overleaf. “Customer”, “You” or “Your” means the person(s) named overleaf. “Conditions” means the standard Terms and Conditions of sale as set out in this Contract. 2. This contract contains all of the Terms and Conditions agreed between the Customer and the Company. By signing the contract You agree to be bound by it. No variation of these Conditions shall have any effect unless the variation is in writing and signed by a Director of the Company. 3. We reserve the right to correct any error or omission in any information, or document issues by Us. 4. Any delay in enforcing Our rights under this contract shall not be construed as a waiver of those rights. 5. The Customer agrees to purchase and We agree to supply the Goods specified overleaf. In line with Our policy of continual product development, We reserve the right to change the specification of Our products but we may not make any significant variations to the Goods without Your consent. 6. Payment of the price, less any deposit already paid, shall be made to the Company upon delivery. All cheques must be crossed and made payable to “Latent Heat Ltd”. Where You are purchasing the Goods by obtaining a loan from a finance company introduced by Us, delivery of the Goods can not take place until the application for the loan has been approved. 7. In the event of any breach of these conditions, Your remedies will be limited to damages and under no circumstances will our liability exceed the price of the Goods. We shall not in any event be liable to You for any consequential loss and/ or expense suffered by You as a result of any breach by Us of these conditions/ Once the cancellation period set out below has expired,You have no right of cancellation. In the event of the Your breach of contract Our remedies will be limited to damages for costs occurred and loss of gross profit. 8. Any notice required to be given to the Company shall be in writing addressed to: Latent Heat Ltd, 2 Buckstane Park, Edinburgh EH10 6PA 9. If the provision of these Conditions is held to be invalid or unenforceable in whole or in part, the validity of the other provision of these Conditions and the remainder of the provision in question shall not be affected. 10. Your rights under this contract are not transferable without Our written agreement. 11. These Terms and Conditions are governed by the laws of Scotland.

12. We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/whichtrusted-traders-partnership/ We are also members of SNIPEF and we abide by the Trading Standards Institute approved code of practice. 13. The contract will be carried out during normal working hours unless otherwise agreed. 14. The contract will be carried out as expeditiously as possible, in accordance with the specification overleaf. This may be amended on receipt of the Customer’s instructions and in this event the quotation will be adjusted accordingly. 15. Only materials supplied and installed new by Latent Heat Ltd will be guaranteed for 1 year from the installation date providing the account has been settled in full. Should any defects be found or upon completion of the contract then a further and separate quotation shall be given for the remedial work involved. 16. If any optional extended warranty has been ordered by the customer the boiler will have a parts and labour guarantee for the agreed period provided that the Customer agrees to have the boiler serviced annually by Latent Heat Ltd or the boiler manufacturer or other qualifying company recognised by the manufacturer. The first service is due 12 months after installation and at 12 month intervals thereafter for the period of the extended warranty. It is the responsibility of the Customer to arrange service visits which will be carried out during normal Monday to Friday working hours unless otherwise agreed. 17. The GUARANTEE shall extend to the free replacement of materials and mechanical component parts. It shall not extend and the said Latent Heat Ltd expressly exclude and shall not be liable for any loss, damage or expense rising consequentially from any fault or defect in said materials or said component parts or otherwise in said central heating installation. 18. The contract shall be binding when the Customer has signed the acceptance document. The Customer accepts the price, specification, terms and conditions and the Contractor offers to supply and install the system. Where the contract is presented to the Customer for approval the offer is available for acceptance within 28 days or such time stated on reverse. 19. The removal or moving of furnishings, fittings, loose floor covering and carpets to provide access shall be the Customer’s responsibility. Where floor coverings and carpets are left to the Contractor to lift, the Customer will accept the risk of damage.

20. The customer will accept that damage may occur in the lifting and relaying of tongue and grooved flooring and composite flooring for which the Contractor cannot accept responsibility. Care shall be taken during the execution of the work specified. No allowance has been made in the contract price in respect of renewing, repairing or making good flooring, floor coverings, joinery, tiles, plaster work or decoration damaged or disturbed during the proper installation of the heating system. (The refitting of any such items will be the Customer’s responsibility.) 21. In particular where the Customer requests the installer to carry out the lifting and relaying of laminate flooring then the installer and or Latent Heat Ltd expressly will not be liable for any damage or for the appearance of the refitted laminate flooring. 22. Where flues pass through outside walls the Contractor will make good where necessary with ordinary Portland cement and sand, and no attempt will be made to colour match any existing finish. 23. Where flues pass though voids or are boxed in then it is the Customer’s responsibility to have inspection hatches fitted. Where existing flue openings are bricked up by Latent Heat Ltd then ordinary red building bricks shall be used unless matching bricks are provided by the customer. 24. The reinstatement of any roughcast finish shall be the customer’s responsibility. 25. Any bank or interest charges incurred by Latent Heat Ltd as a result of default in payment will be passed onto the Customer. 26. The risk in the goods will be passed to the buyer upon delivery, but equitable and beneficial ownership shall remain with Latent Heat Ltd until full payment has been received for the complete installation. 27. The full payment is due when the installation is complete and a cheque made payable to Latent Heat Ltd should be given to the installer upon request. Should the customer wish to pay using any other method then they should contact the office prior to completion of the works. Should payment not be made in full upon completion then the customer must notify Latent Heat Ltd of the reasons immediately. 28. Electric wiring and cross bonding. The final connection to the boiler and controls will be from a live 13amp unswitched or switched fused spur provided by the customer in a suitable position to the requirements of Latent Heat Ltd. The installer of gas installation pipes has a responsibility to inform the responsible person e.g. the owner occupier or manager that electrical cross bonding of the gas supply is or may be required. This will be notified to You and if required will be Your responsibility to have the work carried out.

Registered address: Latent Heat Ltd, 2 Buckstane Park, Edinburgh EH10 6PA. Registered in Scotland number: SC271601

Notice of Right to Cancel

You have a right to cancel this contract without giving any reason. The cancellation period will expire 14 days from the date of acceptance of quotation. To exercise the right of cancellation you must inform us of your decision to cancel this contract by a clear statement (e.e. a letter sent by post or an email). You may use the cancellation form provided but you are not required to use this form.

Our contact details are: Latent Heat Ltd, 2 Buckstane Park, Edinburgh EH10 6PA Telephone: 0800 334 5009 Email: [email protected]

To meet the cancellation deadline it is sufficient for you to send your notice of cancellation before the cancellation period has expired/ If you cancel this contract, we will collect any goods delivered and refund all payments received from you, we will also cancel and linked finance agreement. If you use the goods, or if the goods are devalued by excessive handling by you, we will make a deduction from any refund, or charge you, for loss in value,We will make any refund due without and undue delay, and not later than 14 days after we receive back from you any goods supplied or where no goods have been supplied, 14 days after the day on which we are informed of your decision to cancel. Deposits will be refunded using the same means used to pay the deposit except when a deposit is paid in cash, where you expressly agree to the refund being made by cheque.

YOU SHOULD ONLY COMPLETE THIS FORM IF YOU WISH TO CANCEL YOUR ORDER. To The Managing Director I, …………………………………………………………………………………………… of ………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… ………… Post Code ……………………………………………………… wish to cancel my order – QUOTATION NUMBER: ………………………………………………… (signed) …………………………………………………………………………………………………………………………………… Date: ……………………………………………………………